Support services ensuring your business benefits from a reliable and secure infrastructure.

GROVETECH knows how important technology is to the success of any business, however with the increasing complexity of even the smallest businesses technology, it is becoming more and more difficult to support internally.

Our simple IT Managed Support plan allow you to outsource all your internal IT support for a small monthly fee, so no matter what the problem we are there to help.

Benefits of moving to a managed support service with GROVETECH.

  • Fixed Costs
    When entering into a managed support contract you can be assured that there is no hidden costs in the resolution of your issues.
  • Contract Flexibility
    When entering into a managed support contract you can be assured that there is no hidden costs in the resolution of your issues.
  • Your IT resourcing responsibilities outsourced
    Everyone can again focus on making your business a success rather than worrying about the IT issues and requirements
  • Simplify your IT support
    Unlimited remote support, Unlimited support calls, local IT business, onsite technicians available.
  • Proactive IT Support
    With every GROVETECH managed support service comes our leading edge remote monitoring and maintenance agent installed on every device, this enables us to detect hardware issues before they occur an keep your systems upto date, patched and running at their best, all behind the scenes without impacting your day to day duties.

Moving from a Reactive to Proactive support service.

Many businesses today continue to use the reactive model and handle IT issues as they arise. Below is a comparison of the reactive vs. proactive approach. It’s easy to see the benefits of becoming proactive!

Reactive Model

 

Issue Found
An IT issue is detected and you contact your IT solution provider.

Contact IT Supplier.
Once you reach your IT provider, you describe the issue as you understand it.

Issue Investigation
If the issue cannot be resolved via email or phone, your IT provider will need to gain remote access to arrange travel to your location at a suitable time.

Remedy Steps
If the issue was resolvable via phone, email or remote access then the incident is closed, however should that not be possible a technician will visit your location, diagnose the issue and put remedy steps into place.

Issue Closed
IT issue is resolved and closed down.

Proactive Model.

 

Background Detection of Hardware Related Issues
Our device management tool conducts oversight of your network and IT assets 24/7.

Remote Monitoring Agent raises support ticket.
The management tool automatically raises a support ticket advising GROVETECH to a potential issue or an issue about to occur.

Investigates Issue
A trained technician starts to work on your issue, investigating errors and log files. A centralised dashboard allows for remote diagnosis and remediation of the issue by the appropriate technician—without disruption to your business flow!

Remote Access Required
Technician contacts the customer to explain that an issue has been raised and that to remedy it will require access to the system, a convenient time is then arranged with the customer to resolve the issue remotely or onsite.

Issue Closed
IT issue is resolved, quickly, efficiently and closed down. The customer receives a notification from the support system with the closure details.

GROVETECH – providing IT support since 2013 across the West Midlands, Birmingham, Bromsgrove, Redditch, Ludlow, Coventry, Solihull, Wolverhampton, Worcester, Droitwich, and Stratford.

Remote Monitoring

Using our remote monitoring and maintenance platform we are able to offer the same level of support offsite.

Using this service, we are able to manage the health, security and updating of your IT estate across your business, and where required deploy a technician to site to respond to issues which are not resolved by the platform or require human intervention.

Key Features

  • IT Monitoring – Our RMM platform provides proactive, user defined monitoring with instant notification of problems or changes, the platform monitors temperature, disk, memory, cpu state, detects potential hardware failures, monitors system & event logs and much more.
  • Remote Control – Enables technicians to take over the remote computer collaboratively with the end user. They can work together or the technician can work with full computing access as the currently logged in user. All operations are as if the technician were physically sitting in front of the computer.
  • Software Deployment – Deploy software and services to one device, a group of devices or to one or multiple locations without business disruption to clients.
  • Device Discovery – Automatically discovers all devices on the network, LAN monitoring agents will detect new devices as they are added, fast and simple agent deployment in minutes, with no end-user interaction required.
  • Patch Management – We can handle all recurring maintenance tasks so you don’t have to, including Windows updates, disk defragmentation and disk cleanups to ensure your devices are properly updated and maintained at all times. Identify, approve, update or ignore patches and hotfixes for one or multiple devices. A workflow-based interface allows for smoother, more intuitive navigation
  • Backup Management – Manage data protection environments from multiple backup and storage vendors and multiple client locations from a central console.
  • Antivirus Management – Manage multiple antivirus vendors from a single-pane-of-glass for added control and visibility of your environments
  • System Maintenance – All system maintenance is configurable to be performed during off-peak hours to minimise disruptions to your network.

GROVETECH – providing Education IT support since 2013 across the West Midlands, Birmingham, Bromsgrove, Redditch, Ludlow, Coventry, Solihull, Wolverhampton, Worcester, Droitwich, and Stratford.